Frequently Asked Questions

Everything you need to know about shopping with Coopers Rural & Hardware.

What are your delivery options for bulky rural supplies?

We offer specialized flatbed delivery for oversized items like fencing, tanks, and livestock feed. Shipping costs are calculated at checkout based on your location and the total weight of your order.

Can I click and collect my order in-store?

Yes, we offer a free Click & Collect service. Simply select the 'Pick Up' option during checkout, and we will notify you via email as soon as your items are ready for collection at our hardware counter.

What is your return policy for hardware and tools?

We accept returns within 30 days of purchase, provided the items are unused, in their original packaging, and accompanied by a receipt. Please note that custom-cut materials and special orders may be exempt from returns.

Do you offer trade accounts for local contractors?

Absolutely. We provide trade account facilities for registered businesses and primary producers. Please visit us in-store or contact our support team to request an application form.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Afterpay and Zip Pay for your convenience.

Are your products covered by a warranty?

All power tools and machinery sold at Coopers Rural & Hardware come with full manufacturer warranties. If you experience a fault, bring the item back to us, and we will assist with the repair or replacement process.